Visitor FAQ


When does IFSEC International take place and where?

Opening Times:

  • Monday 12 July: 10:00am–5:00–pm
  • Tuesday 13 July: 10:00am–5:00pm
  • Wednesday 14 July: 10:00am–4:00pm

Venue: ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL


What steps are being taken to ensure attendee safety with regards to COVID-19?

When you join our event, you can expect to see that health and safety is a priority and that a range of measures are in place to ensure everyone involved is able to enjoy a safe, hygienic, productive and high-quality organised event experience. All Informa events will be run according to official government and local authority guidance in the first instance, as well as any venue or location-specific regulations. In addition, all Informa events will follow the ten Informa AllSecure priority commitments. Wherever applicable and possible, our events will also apply the full range of standards and guidelines described in the Informa AllSecure guidebook.​ For the latest information please click here.


Will I receive my IFSEC visitor badge by post?

There will be no physical badges at the 2021 event for safety and hygiene purposes. Once you have registered you will receive an email that contains a link to download your digital badge. All you then need to do is display your badge on your smartphone (or another device e.g. a tablet, laptop etc.) at the registration terminals as you enter the event.


What if I can't find/display my digital badge when I arrive?

It’s not a problem! Simply go to the sign-posted registration area and the registration staff will assist you.


Can I register when I arrive?

Yes, you can, although we strongly advise you to pre-register in advance to make sure your attendance is as seamless and safe as possible. If you’re not on our systems and don’t have a digital badge, you may have to queue and your entry to the show will be delayed.


What should I do if the details on my badge are incorrect?

Drop an email to [email protected], and one of our customer service team will be able to help you.


Can I attend the IFSEC International as a student?

Students are permitted entry to IFSEC by prior arrangement only. Please contact us for further information and guidelines.


Can I bring children to IFSEC International?

IFSEC International is a trade event, and the nature of the exhibits and our attendees reflect this. As such attendance by anyone under the age of 16 is strictly prohibited at all times, including during build-up, the open days and breakdown of the exhibition. No alternative facilities will be provided.


As a visitor to IFSEC International, do I have access to the other co-located shows?

Yes! Your digital badge gives you free access to five other co-located shows including FIREX International, Facilities Show, Intelligent Building Europe and more. Pick and choose seminar sessions across any show, network and meet with hundreds more suppliers across fire safety, facilities management, smart building technology and more.


Is there free WiFi at IFSEC International?

There are two WiFi options within the venue: ExCeL FREE or ExCeL Free fast. You can log in using your social media accounts or by directly by filling in your details.


Where can I eat at IFSEC International?

Cafes serving light snacks and refreshments can be found within the show. There will be bars, restaurants and seating outside each hall for more substantial meals.


Is there a cash point at the venue?

Full banking facilities are available at ExCeL London.


Is there a cloakroom?

Cloakrooms are situated adjacent to the show entrances and are open daily until 20 minutes after the close of the show. You will be subject to a charge of £1 per item.


Where can I park my car?

There is parking underneath the ExCeL, which is free for visitors up to 2,500 spaces. Pre-booking parking will be open soon so check back here shortly.


Is there a map of the car park?


Are there disabled parking bays?

There are a number of disabled parking bays that are spread across the car park, that you can see in the car park map.


Are there any facilities for disabled people?

All levels of ExCeL London are accessible to wheelchair users, via ramps or lifts.


Are there any cycle racks?

There are some by the west entrance taxi rank and by the Aloft Hotel at the east of the venue underneath the stairway connecting Level 0 to Level 1. There are 60 cycle racks in total. There is no charge to use the cycle racks.


How do I get a VISA letter?

If you have registered already and need a VISA letter, please click here.