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Adam Bannister is a contributor to IFSEC Global, having been in the role of Editor from 2014 through to November 2019. Adam also had stints as a journalist at cybersecurity publication, The Daily Swig, and as Managing Editor at Dynamis Online Media Group.
South Korea’s largest video surveillance manufacturer has unveiled the industry’s longest warranty and several new products during a champagne reception for journalists, partners and customers.
Perhaps the most eye-catching of these releases – showcased amid celebrations marking 20 years in the surveillance business – was a new plug-and-play analytics platform. Aimed primarily at retailers but with applications in other markets, VA in the Box offers a suite of functions – such as people counting, heatmaps and analytics reporting – to help businesses make better commercial decisions.
Industry warranties typically range from three to five years in length, but IDIS has raised the bar with a new, unparalleled seven-year warranty. Called the IDIS Ultimate Warranty, it is available to all integrators, installers and distributors regardless of partner status. Announcing the bold move – which was partly inspired by findings on page 14 of IFSEC Global’s IDIS-sponsored Video surveillance report 2017 – IDIS PR consultant Benjamin Bryant said the warranty was a reflection of the company’s confidence in the reliability, over a long period, of IDIS products.
The warranty will comprise a five year warranty as standard, plus an extended two-year warranty across its full range of H.265 network video recorders (NVRs) covering the IDIS DirectIP series and multi-format HD-TVI, DirectCX, TVRs.
People counting. Counts, tracks and analyses shoppers. Also ascertains the gap between the estimated and actual floating population. Useful in high-level security environments such as airports and rail stations. Expected number of visitors can be extrapolated from historic data and appropriate action made in advance.
Heatmaps. Visualise visitor footfall and behaviour – such as where people spend time, for how long, and what they interact with. Application in retail, where store managers can optimise location of various products, advertisements and promotional materials.
Queue Management. Reduces customer waiting times. Based on how many customers are in line, sales counters can be open and closed to optimise deployment of staff resources and enhance customer experience.
Analytics reporting. Graphs and thumbnails generated for time periods set to give customer understanding of data across all functions. Periodical analysis available through the IDS Center video management software “VA Report” tab. Customers can check hourly/daily/weekly/monthly data in detail by simply entering a date and time. The data from the people counting, queue management and heatmap functions can be reviewed individually or collectively.
IDIS co-founder Dr Albert Ryu (second from right) cuts the commemorative cake with IDIS partners
“IDIS VA in the Box has now been installed at various sites throughout Europe, and both installers and end users are reaping the benefits,” said Jamie Barnfield, senior sales manager for IDIS Europe. “Since VA in the Box is plug-and-play with our flagship DirectIP platform, it is fast and simple to both install and maintain, protecting installer’s margins. When combined with IDIS Center’s intuitive user interface, it’s extremely easy for operators to utilise, and delivers IDIS’s signature low cost of ownership for end users.
“Further, the addition of analytics into the IDIS surveillance offering is also making security buying less of a grudge purchase, as not only do customers benefit from security operations, they also enhance marketing, sales, and other departments by delivering a raft of business insights.”
The company, which was founded in South Korea in 1997, also handed out commemorative awards to valued commercial partners, media partners and customers during the champagne reception. One of the co-founders, Dr Albert Ryu, also made an appearance.
Extended warranty
IDIS says its Ultimate Warranty is particularly competitive when compared to PC-based solutions that typically handle up to 64-channels and only come with a warranty lasting up to three years.
“IFSEC International is the perfect platform to announce the IDIS Ultimate Warranty as we celebrate two decades of innovation with the entire security buying chain all under one roof,” said Joon Jun, president of the global business division at IDIS headquarters, during the press briefing on Thursday.
“As we’ve brought every new innovative product to market, each element has been IDIS designed and manufactured in-house with quality and reliability in mind. We still have IDIS DVRs in operation that have required little to no maintenance that customers installed well over 13 years ago. That is a true testament to IDIS quality and reliability and demonstrates how ‘it’s not the same; it’s IDIS’.”
The IDIS Ultimate Warranty will apply to products shipped globally from July 2017. End users should contact their integrator, distribution partner or local IDIS office to apply for the additional two-year warranty.
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IDIS introduces industry’s longest warranty and launches VA in the Box analytics as it marks 20th anniversarySouth Korea’s largest video surveillance manufacturer unveiled several new products during a champagne reception for journalists, partners and customers at IFSEC last week.
Adam Bannister
IFSEC Insider | Security and Fire News and Resources
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