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James Moore is the Editor of IFSEC Global, the leading resource for security and fire news in the industry. James was previously Editor of Professional Heating & Plumbing Installer magazine.
April 22, 2020

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University security

Security ops challenged as universities respond to COVID-19

Security and safety teams at universities are adapting rapidly to the new risks posed by COVID-19 and its impact. We find out how teams are responding, with CriticalArc’s SafeZone said to be proving its worth in these critical times.

University security teams across the UK are adapting rapidly to changed priorities, with many directly involved in the effort to tackle COVID-19.

As well as dealing with the challenges of keeping campuses partially open during the lockdown – with the need to maintain safe facilities, for both work and accommodation – many universities are also contributing to national and regional programmes to tackle the pandemic.

The UK Government has been pushing for a huge expansion of COVID-19 testing and is enlisting university science departments and laboratories to work alongside private companies to build a large-scale British diagnostics industry as quickly as possible.

“We will do everything we can to tackle this virus and we are pooling all the resources from our world-leading life sciences industry, top universities and clinical leaders to overcome this together,” says Health Minster, Lord Bethell.

At Swansea University, for example, resources are being mobilised with impressive speed. Researchers will be contributing to the drive to develop the UK’s diagnostic testing capacity, helping to create a new industry virtually from scratch.

Head of Resilience and Business Continuity Swansea University, Russ Huxtable

Head of Resilience and Business Continuity, Russ Huxtable, confirms that the university is also involved in PPE manufacturing, and hand sanitizer production, and helping with urgent care and logistics services for the wider community.

“We’ve known this was coming since the start of the year because we have close links with Wuhan University,” he says.  “So, we prepared – we made sure we were well stocked with PPE, which means we’ve been able to donate supplies to our neighbouring NHS hospital.”

Swansea University staff have also been redeployed to provide catering and maintenance services at a new 1,500 bed field hospital, and vacant student accommodation is being made available to health service, social service and other key workers.

CriticalArc’s SafeZone is proving to be a vital tool for the security control room as they manage all this new work, allowing controllers to deploy resources more efficiently and to closely monitor safety of all students and staff – including those who are still overseas.


READ: Find out more about CriticalArc’s Safezone


At Leicester University, meanwhile, major efforts are underway to support the NHS, while staff and postdoctoral students from the College of Life Sciences are helping with vital COVID-19 diagnostic research.

Head of Security Leicester University, Laurence Perkins

Head of Security, Laurence Perkins, says his team is changing the way they work to address the new challenges: “A significant number of campuses are now partially occupied or not fully shut down, and this has increased some risks.

“This is very different to our normal end of term closure periods. We’ve had to move quickly to put in place measures to keep people safe during this isolation period, and also to protect our facilities.”

As well as increasing the frequency of site patrols and CCTV tours, the university has reconfigured the campus-wide access control system to limit movements on site to a ‘critical list’ of students and staff, all of whom are checked and approved by the chief operating officer and registered by the security department.

Laurence Perkins’ team is also being meticulous when it comes to their own health and wellbeing.

“We’ve introduced rigorous hygiene measures across our operation. As soon as each team member arrives at the security lodge they use hand-sanitizer, and they clean the door handle each time they use it. We’ve reconfigured the control room too, with one operator and one supervisor work station arranged to ensure that a minimum two metre distancing is adhered to. We allocate one dedicated driver per shift, and that person cleans the patrol vehicle at the start and finish of the shift.”

And again, like many other campuses, Leicester has also now mandated the use of CriticalArc’s SafeZone technology, which lets the control room team continuously monitor the welfare of everyone on site, including lone workers and students still using campus accommodation, including those self-isolating.

“We are not new to SafeZone, but we are absolutely seeing the benefit of it now. It means we can see where everyone is on site, and anyone who needs help can get in touch with us instantly.”

Many of the security teams involved in protecting universities are showing “impressive adaptability”, says Darren Chalmers-Stevens, Managing Director of CriticalArc.

“It’s commendable how quickly security professionals are moving. They’re not just following long-standing contingency plans but developing new best practice in response to what’s happening, and sharing strategies through professional networks such as AUCSO (Association of University Chief Security Officers).”

He confirmed that the use of SafeZone had grown significantly over the last three months, with the service now deployed by 30% of UK universities to allow security departments to keep in direct touch with students and staff, to pinpoint their locations when they are ‘checked-in’, to push out emergency notifications and respond quickly to calls for assistance.

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