Editor, IFSEC Global

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James Moore is the Editor of IFSEC Global, the leading resource for security and fire news in the industry. James was previously Editor of Professional Heating & Plumbing Installer magazine.
November 3, 2020

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Remote servicing

Stanley set to offer remote guarding at “fraction of the cost” with Remote Guard solution

Having already invested in a range of remote security services, Stanley Security is adding to its offering with the launch of Remote Guard.

Stanley-RemoteGuarding-20The company has highlighted that many organisations are now looking to maintain site security without the expenses of on-site staff, resulting in a growing appetite for remote services. With Remote Guard, the team at Stanley is able to use a combination of CCTV, access control and intercoms to take over the duties of security guards via its Category 2 NSI accredited monitoring centre.

For businesses looking to utilise the solution, a Stanley Security technician will be sent to site to assess existing equipment and its compatibility with the operation. While the company says existing site security equipment is used wherever possible to ensure cost-effectiveness, new equipment can be installed where required. Secure IP-connected surveillance cameras, for instance, are necessary to connect to the remote monitoring centre.

At its monitoring centre, highly trained professional operatives use electronic security systems on customers’ sites to remotely conduct security guard tasks such as visitor validation, vehicle access and area lockdowns, explains Stanley. CCTV cameras enable operatives to identify and validate incoming vehicles, while intercom and cameras with 2-way audio provide effective communication with drivers and enable any instructions to be clearly delivered. Access control is used to unlock doors, gates and barriers.

So, how does the team at Stanley respond when there is an incident?

From an “in the moment” perspective, when an alarm occurs on site, the remote team will look at the situation and respond in a variety of ways;

  • If a clear threat is identified, the Police will be phoned immediately.
  • If it is unclear whether there is a threat or not, where possible an audio challenge will be issued to deter any potential incident from occurring. The Police, keyholders or alarm response officers will then be notified accordingly.
  • If it’s clear there is no threat, the incident will be closed down.

This all occurs at quite a pace, Stanley explains. The team is governed by the National Security Inspectorate (NSI) on response times to alarms – at least 80% of CCTV alarms need to be responded to within 90 seconds, and 98.5% need to be responded to within 180 seconds. As an NSI accredited monitoring station, Stanley has direct access to the police control centres across the country, meaning operatives don’t have to ring 999.

While there are four grades of Policed response, Grade 1 (emergency response) is said to be the most relevant in situations of clear threat. This involves a 20 minute target response time – of which average compliance is said to be nearly 90% .

Stanley adds that it often sees response times of between 20-30 minutes from keyholders or alarm response officers – this can heavily depend on the location and external factors, however.

The costs of Remote Guard, excluding any additional equipment required, start from £2.99 per hour.

Find out more about STANLEY Security’s remote monitoring services.

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