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IFSEC Insider, formerly IFSEC Global, is the leading online community and news platform for security and fire safety professionals.
January 19, 2023

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The Video Surveillance Report 2022

Lone working

Highway service provider adopts video-enabled lone worker service

Last year, Ringway Jacobs’ Health & Safety and Fleet department began rolling out a lone worker safety solution which combines the Peoplesafe Pro lone worker mobile phone app with SureCam video telematics. 

Dual facing connected dash cams were initially fitted on 163 Ringway Jacobs’ vans and specialist vehicles across the fleet – with more being fitted continuously, acccording to Peoplesafe – enabling footage to be viewed by Peoplesafe’s Alarm Controllers in the event of ‘any alarm’ being raised on the Pro mobile App. The highway service company has been using Peoplesafe’s lone worker protection since 2016.

Credit: Alamy Stock

Drivers scan a QR code using the Pro mobile App to register their unique ID, which is designed to confirm who is driving the vehicle. This then ‘automatically enables’ controllers in the Peoplesafe Alarm Receiving Centre (ARC) to access both audio communication and video footage, as well as incident data when an alarm is raised. This could be an injury, illness, accident, or incident of aggression.

David Bonehill, Head of Fleet at Ringway Jacobs said: “Health, wellbeing and safety are at the heart of everything we do, so our aim is to always provide a safe working environment for our employees. We are committed to adopting industry best practice technology and processes, which is why we are rolling out the video-enabled lone worker service.

“This latest initiative, developed with our valued partners at Peoplesafe and SureCam, will not only increase compliance of our lone worker processes, but also extend and enhance the levels of protection we can provide our drivers.”

Footage from forward-and rear-facing vehicle cameras are said to provide ‘immediate visual insight’ into what has happened, so the most appropriate action can be taken quickly and safely. The combination of mobile app and video also means that access to emergency help can be ‘faster and more efficient’ than calling 999.  The system aims to support the driver both in and outside the cab of their vehicle, something ‘not possible’ with a standard in-cab SOS button function device, according to Peoplesafe.

“We’ve been providing peace of mind to over 300 Ringway Jacobs employees for six years and are delighted that the company is now experiencing an improved level of safety and fleet risk reduction, thanks to our new integrated SureCam solution. Drivers are also seeing an increased and enhanced level of support both in and out of their vehicles,” says Naz Dossa, CEO, Peoplesafe.

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