The businesses worked with installer Panther Security to ensure Optex’s Redwall external sensors were correctly aligned at different sites, the results of which have been “impressive”.
EMCS’ CCTV manager, Mark Hewerdine, said: “The answer was in working with our installers and Optex Europe by ensuring all detectors were properly aligned and the results were most impressive.
“With most sites that participated in the scheme managing to halve false alarm activity, some locations have benefitted from a reduction of a staggering 95%.”
“The impact on service levels by reducing false alarms cannot be underestimated, and here at EMCS we believe the best way to achieve this is by being proactive in working with our customers and industry partners.” Hewerdine said.
Martin Goodyer from Panther Security said that they wanted to ensure that the sensors were reliable in all applications: “Detection performance with this model is critical,” he said.
Further training
“So after careful evaluation we chose to work with the Optex Redwall range of sensors; and with the help of the Optex engineers we have almost completely eliminated false alarms, on one site reducing them from 440 to 13 in one week.”
Optex and EMCS are now working on developing further technologies and providing bespoke training for EMCS installers.
Nigel Hackett, sales director at Optex said: “Quite simply if installers improve the performance of their sites through better product choice, system design and training, then EMCS will consider commercial benefits for those attaining a credible status through our agreed Optex training programme.”
