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The new digital service, Electronic Call Handling Operations (ECHO), was launched at the CSL Industry Forum at IFSEC’s HQ in London last week. The initiative has been led by the BSIA, FSA and FIA.
Launched around the campaign ‘Go Digital, Get ECHO’, the directors and partners of the project presented to an audience of installers, alarm receiving centres (ARCs) Police, and insurers. The aim of ECHO is to deliver a centralised, fully automated electronic call handling service to reduce the pressure on the emergency services and ARCs by reducing their call handling times and errors that can occur from a manual response handling.
The growing demands on police control rooms and the need to ensure the industry keeps pace with the changes happening in 2020 were the focus for the launch. In 2020, some police services will prioritise digital alarm signals to meet the National Police Chief’s Council requirements.
AVR Group will also partner with ECHO to deliver the service, following rigorous due diligence.
David Wilkinson, Director, said: “ECHO is a modern, proven and highly effective technology, backed by leading industry bodies.
“Currently, the speed, quality and volume of alarm calls varies significantly, and delays to calls being answered can have serious consequences. History shows that mistakes can be made by both parties, with telephone alarm messages being misheard or misunderstood, so adopting ECHO will go a long way to streamlining and evolving the process.”
Over the next few months the ECHO team will be promoting the service as a series of events across the UK as well as concentrating on completing the connectivity of ECHO to both the Police and ARCs.
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‘Go Digital, Get ECHO’ – service officially launchedThe new digital service, Electronic Call Handling Operations (ECHO), was launched at the CSL Industry Forum at IFSEC’s HQ in London last week.
James Moore
IFSEC Insider | Security and Fire News and Resources
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