Editor, IFSEC Global

Author Bio ▼

James Moore is the Editor of IFSEC Global, the leading resource for security and fire news in the industry. James was previously Editor of Professional Heating & Plumbing Installer magazine.
November 22, 2019

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Whitepaper: Normal service resumed? How video technology supports our new reality

‘Go Digital, Get ECHO’ – service officially launched

The new digital service, Electronic Call Handling Operations (ECHO), was launched at the CSL Industry Forum at IFSEC’s HQ in London last week. The initiative has been led by the BSIA, FSA and FIA.

Launched around the campaign ‘Go Digital, Get ECHO’, the directors and partners of the project presented to an audience of installers, alarm receiving centres (ARCs) Police, and insurers. The aim of ECHO is to deliver a centralised, fully automated electronic call handling service to reduce the pressure on the emergency services and ARCs by reducing their call handling times and errors that can occur from a manual response handling.

The growing demands on police control rooms and the need to ensure the industry keeps pace with the changes happening in 2020 were the focus for the launch. In 2020, some police services will prioritise digital alarm signals to meet the National Police Chief’s Council requirements.

AVR Group will also partner with ECHO to deliver the service, following rigorous due diligence.

David Wilkinson, Director, said: “ECHO is a modern, proven and highly effective technology, backed by leading industry bodies.

“Currently, the speed, quality and volume of alarm calls varies significantly, and delays to calls being answered can have serious consequences. History shows that mistakes can be made by both parties, with telephone alarm messages being misheard or misunderstood, so adopting ECHO will go a long way to streamlining and evolving the process.”

Over the next few months the ECHO team will be promoting the service as a series of events across the UK as well as concentrating on completing the connectivity of ECHO to both the Police and ARCs.

Download the Intruder Alarm Report 2020

Download this report, produced in conjunction with Texecom, to discover how increasing processing power, accelerating broadband speeds, cloud-managed solutions and the internet of things and transforming the intruder alarm market, and whether firms are adopting these innovative new technologies.


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