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March 1, 2022


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Alarm systems

Reliance High-Tech’s ARC partners with ECHO to optimise response times

Security technology integrator and provider of alarm receiving services, Reliance High-Tech, has announced that its alarm receiving centre (ARC) is now ECHO connected.

Funded by the private sector, ECHO is available to emergency services across the UK that are ready to accept transmissions. In line with National Police Chiefs’ Council (NPCC) requirements for intruder and hold-up alarms to be delivered electronically to police control rooms, according to Reliance High-Tech, the number of ECHO connected ARCs multiplied in 2021.

In the event of an activation from a monitored installation, Reliance High-Tech’s ARC receives a digital alarm signal transmission direct from the premises. The signal is then verified and transmitted directly to the relevant police service via ECHO.

Signals from over 200,000 intruder and hold-up alarm systems registered with the Metropolitan Police and Essex Police are now being transmitted via ECHO’s automated signalling service, and estimates indicate a saving of up to four minutes in response time.

This could prove critical in an emergency by helping to quickly apprehend offenders, provide greatest assurance to home and property owners, and even save lives in critical emergencies.

Avon and Somerset Police are the third police constabulary to announce they will also be adopting ECHO from 1st April 2022.

Jamie Fretwell, Head of Monitoring and Lone Worker Operations at Reliance High-Tech, comments: “ECHO is a significant technological advancement in the handling of intruder and hold-up alarm signals and transfers an alarm signal to police control rooms in an instant.

“It is at the forefront of initiatives to deter crime and facilitate faster police response and is already delivering a better level of emergency service.

“We are proud to have spotted this potential early and be ECHO connected, something that offers us a clear tangible commercial and performance benefit, while making sure our customers receive the fastest possible response to any alarm activations.”

Want to learn more about ECHO? Watch IFSEC Global’s recent webinar, “ECHO: What it is and why every second counts”, on-demand, below: 

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