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July 21, 2022

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ECHO wins National Partnership Award at British Security Awards 2022

ECHO, the not-for-profit automated alarm signal transfer service which helps to facilitate greater effectiveness in police response to emergency alarms, has won the National Partnership Award at the British Security Awards 2022.

Paul Miller of National Monitoring receiving the National Partnership Award on behalf of ECHO

The British Security Awards celebrate the achievements, acts of bravery and innovations by security officers and teams across the UK’s private security industry. ECHO’s win in the National Partnership category recognises its work in delivering ‘a UK based project, in conjunction with a customer or partner organisation, which showcases the capability of the UK security industry’.

ECHO was developed in response to the National Police Chiefs’ Council (NPCC) requirements for all intruder and hold-up alarms on police response to be electronically transmitted to police control rooms. The automation of alarm signal transfers provides residential, commercial and public sector premises with the fastest possible emergency response and improves the responder’s efficiency in handling emergencies. Replacing legacy voice calling procedures between Alarm Receiving Centres and police control rooms via secure networks is a drastic change for the electronic security sector in the UK, and has been achieved through significant effort over the past four years from industry stakeholder volunteers and the police/NPCC.

Since ECHO formally launched in April 2021, four police forces have so far become ECHO-connected – Metropolitan Police, Essex Police, Avon & Somerset Constabulary and on 1 July, Northumbria Police, with over 200,000 registered alarm Unique Reference Numbers (URNs) between them. According to ECHO, 1.5 million residential and commercial users of approved police response alarm systems across the UK will benefit as more police forces across the UK get ECHO-connected during 2022/23. A quarter of the UK’s approved Alarm Receiving Centres are now ECHO-connected with more following in the near future.

Richard Jenkins, ECHO Director commented: “It’s vital the professional security industry keeps pace with change and ECHO has demonstrated how bringing together interested parties from the industry and the police, has improved and future-proofed the speed of emergency response by blue light services.

“ECHO demonstrates true industry collaboration thorough its association with the NPCC which has culminated in the development of an innovative technical solution and viable business model to meet police needs of delivering automated alarm signals into Police Control Rooms. Receiving the National Partnership Award is a tribute to all those within the industry and the police who have tirelessly contributed to the development of ECHO and are involved in its ongoing rollout. We are proud to have received this Award and as more police forces and Alarm Receiving Centres become ECHO-connected, the potential benefits of more rapid intervention of police responders at alarmed addresses are significant, not only for the police, but also the alarms industry in general and most importantly, for those in need of a police response to an emergency situation.”

Want to know more about ECHO? Watch back IFSEC Global’s webinar with the team to find out more. 


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