Editor, IFSEC Global

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Adam Bannister was Editor of IFSEC Global from 2014 through to November 2019. Adam is also a former Managing Editor at Dynamis Online Media Group.
September 27, 2019

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IDIS promises next-day delivery with new European distribution centre

IDIS cameras, network recorders and accessories are now available to European partners with next day-delivery following the opening of a new distribution and after-sales service centre.

Located centrally in the Netherlands, the new distribution centre will, says IDIS, accelerate delivery times with stock becoming available within days, rather than weeks – no matter the size of the project.

“Our expanded operation means a huge step up in customer service,” said Joon Jun, president of the Korean video surveillance brand’s global business division.

“It can take a long time for buyers to choose a new video solution, but once they decide, they want it very quickly – we will now be able to do that, right across Europe, and in most cases we will dispatch same day for orders placed before midday.”

The company will feel emboldened about the ambitious investment after reporting 22% year-on-year growth across Europe in 2018.

“We can guarantee much faster product delivery and quicker equipment repairs.” Joon Jun, IDIS

IDIS solutions have proven particularly popular in multi-site retail, including fashion chains, high-end boutiques and eating-out sectors. Few projects are as large or prestigious as the contract to deliver video surveillance to two stadiums at the 2018 FIFA World Cup in Russia.

“For most applications customers don’t want to wait for service repairs or equipment upgrades,” continued Joon Jun. IDIS says its distributors can help European integrator partners win new projects with immediate rolling stock delivery and product refurbishments and repairs that will no longer require shipping from Korea.

“Once a customer chooses an end-to-end IDIS solution they are fully protected and supported at every stage, including for maintenance, with regular firmware updates to protect against evolving cybersecurity risks, for scaling up and system expansion, and for ongoing free user training.  Now we can also guarantee much faster product delivery and quicker equipment repairs.”

Said James Min, managing director, IDIS Europe added: “IDIS is already well known for the industry-leading IDIS Ultimate Warranty and first line local technical support. We have our own dedicated tech support desk here in Brentford, London, as well as offering first-line technical support in multiple languages via our network of distribution partners throughout mainland Europe.

“We’re now backing this up with an additional layer of after-sales service in the Netherlands that will allow our national distributors and their system integration partners across Europe to increase service-levels for their customers.”

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