Adam Bannister

Editor, IFSEC Global

Author Bio ▼

Adam Bannister was Editor of IFSEC Global from 2014 through to November 2019. Adam is also a former Managing Editor at Dynamis Online Media Group.
April 17, 2019

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Verint says Video Investigator will shorten banks’ investigation time by more than 50%

Dollar Bank HQ,  Pittsburgh, Pennsylvania (Credit: Dollar Bank, CC BY-SA 4.0)

Verint Systems has launched a platform designed to simplify and automate security, surveillance and fraud investigations undertaken by banks and credit unions.

Designed to resolve and mitigate problems typically facing investigators, Verint Video Investigator simplifies and slashes the time it takes to access live and recorded video, according to the New York-based analytics company.

In doing so, operators both reduce security risks and, claims Verint, shorten investigation times by an average exceeding 50%.

Fraud and security investigations can be complex and time-consuming– yet prompt action is often vital in limiting financial damage to customers and financial and reputational harm to banks.

The last thing banks need in these scenarios, then, are solutions that are complex to use and manage – which many on the market are, according to Verint Systems.

“Banks have data and security workloads spread across multiple platforms – so business processes, compliance and data-gathering efforts can be hampered.” Brian Lettiere, Verint

“Banks and credit unions have data and security workloads spread across multiple platforms and as a result, business processes, compliance, and data-gathering efforts can be hampered,” said Brian Lettiere, vice president product management, Verint.

“The challenge is to overcome data and technology siloes to quickly deploy new services that reduce complexity and enhance usability. Verint Video Investigation is backwards-compatible and fully integrated with our entire video software management platform.”

The company says Verint Video Investigator can be readily deployed across multiple departments and offers these benefits:

  • Reduces training time
  • Aligns investigation workflow
  • Streamlines video sharing
  • Frees up time to focus on more critical tasks

David Campbell, vice president of corporate security at Dollar Bank, is one satisfied customer.

“Video Investigator has a very modern user interface, making it easy for me to access more data than what I would’ve been able to gather before,” he said. “All of the information I need is right there in front of me, packaged in an organised manner, and it is very easy to access data. I am very impressed overall.”

Founded in New York in 2002 Verint develops analytics software and hardware around customer engagement management, security, surveillance and business intelligence.

Verint Systems is running a webinar on the topic called “Experience the Power of Verint’s Video Investigator” on Thursday, April 18 at 1:00p.m. CT.

Ayal Vogel, Verint’s VP of international sales, recently told IFSEC Global that it’s not easy pitching the merits of video analytics – a legacy of the technology’s failure to live up to the hype surrounding it.

Verint is exhibiting at IFSEC International 2019, Europe’s leading integrated security event, taking place 18-20 June 2019 at ExCeL London (stand IF635). Book your free ticket now.

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