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IFSEC Insider, formerly IFSEC Global, is the leading online community and news platform for security and fire safety professionals.
January 27, 2022


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Industry partnership

Chubb and CriticalArc SafeZone declare global partnership to deliver ‘safety everywhere’

Chubb and CriticalArc have joined forces to enable SafeZone, CriticalArc’s cloud-based safety, security and emergency management solution to be offered to Chubb customers through its connected services offering, Chubb VisiON+.

Chubb is a part of APi Group, a global business services provider of safety and specialty services. As a supplier in the remote monitoring sector, Chubb has been extending support for its service with more fluid, hybrid working models.

Meanwhile, CriticalArc’s SafeZone provides new capabilities, with its ‘Safety Everywhere’ concept, helping organisations comply with standards such as BS8484 in the UK for lone worker safety.

SafeZone lets them manage the safety of their people wherever they have a duty of care, regardless of geography, with a whole suite of services from lone worker emergency assistance and real time location services.

SafeZone supported by Chubb, is designed to bring peace of mind to all individuals 24/7, either working at an office, remotely or both, regardless of whether their employers have their own security response teams.

The solution can be configured so all alerts are responded to solely by Chubb’s expert monitoring team, the organisation’s own responders or a combination. Because of this, the solution is suitable for a wide range of people including field workers, healthcare and care workers visiting patients and remote workers of all types. It can also be used by universities to protect students, government and healthcare associations.

An app-based solution, SafeZone makes it easy for users to call for help via their smartphone and to share their location in real time with operators at Chubb’s security monitoring centres. In critical situations they will be directly connected to the appropriate response team for the most efficient emergency assistance.

In November 2021, IFSEC Global spoke to Trevor Jones, Head of Security at the University of Salford about how the app is being received by students and staff, and to Chief Operating Officer at CriticalArc, Darren Chalmers-Stevens, regarding the company’s plans for the expansion of the solution.

In the interview, Darren commented: “Our objective is to continue to promote ‘safety everywhere’ on a broader spectrum. We want people to be able to travel with the knowledge that, wherever they are, whatever they’re doing, SafeZone continues to help ensure their safety.”

Integrating Chubb’s global scale and local expertise with SafeZone’s cloud-based, SaaS technology, helps enterprises and organisations with large sites instil confidence in employees’ personal safety. Customers further benefit from Chubb’s consistent and fast response monitoring teams, bolstered by SafeZone’s highly scalable distributed command and control environment.

Frederic Peyrot, Global Customer Solutions & Innovation Director at Chubb, comments: “We are excited to announce Chubb’s partnership with CriticalArc, which has enabled us to set a new standard for the industry when it comes to personal safety. CriticalArc’s offering perfectly complements our 24/7 Chubb VisiON+ service which focuses on using data and insights to take the right actions at the right time. Together, we can respond to alerts quickly, bringing improved connectivity, responsiveness and overall peace of mind.”

Darren Chalmers-Stevens concludes: “This partnership is genuinely a first-of-its-kind for the market, and great news for organisations looking to offer their work force Safety Everywhere.

“The depth and breadth of Chubb’s global reach into multiple industries will enable organisations around the world to take advantage of Chubb’s and CriticalArc’s unique capabilities as we continue to innovate.”

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