IFSEC Insider is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
CriticalArc has won the Customer Care category at the 2020 Security & Fire Excellence Awards, in recognition of its customer success programme.
The programme, which is said to ensure successful deployment of the SafeZone solution for every customer, has led to rapid expansion for the company over the last four years. More than 2 million individual users are now protected by SafeZone, and the company’s customer retention rate now stands at almost 100%.
“We’re grateful to be recognised by the prestigious Security & Fire Excellence Awards, acknowledging the effectiveness and hard work of everyone on our Customer Success team,” says Darren Chalmers-Stevens, Managing Director of CriticalArc. “Our focus on expansion of SafeZone usage across each organisation has been enthusiastically received by our customers as it enables them to extend and add value for their organisation.”
SafeZone technology – which combines multiple functions including lone worker protection, emergency alert, targeted and mass communications, and location pinpointing – has “revolutionised safety and security provision” in the higher education sector, among others, according to the business.
More than 35% of UK universities now use SafeZone to improve wellbeing for students and staff, as well as many institutions in Australia, the US, and globally. Increasingly SafeZone is also being deployed in other sectors, with recent adoptions confirmed by major government agencies, transport networks and critical infrastructure locations.
The company believes a key factor behind this growth has been CriticalArc’s focus on supporting every customer through rapid roll-out, to subsequent ongoing use of SafeZone. The customer success programme includes continuous monitoring of service activity for every user in granular detail, with quarterly reports showing how much the service is being used and for what purpose, and analysis of incident response times.
CriticalArc has also demonstrated its commitment to supporting improved standards in the industry, and to consulting with customers when it comes to enhancing its technology and developing additional functions and tools.
Discover the latest developments in the rapidly-evolving video surveillance sector by downloading the 2022 Video Surveillance Report. Responses come from installers and integrators to consultants and heads of security, as we explore the latest trends including AI, software and hardware most in use, cyber security challenges, and the wider economic and geopolitical events impacting the sector!
Download for FREE to discover top industry insight around the latest innovations in cameras and video surveillance systems.
CriticalArc customer success programme wins at the Security & Fire Excellence AwardsCriticalArc has won the Customer Care category at the 2020 Security & Fire Excellence Awards, in recognition of its customer success programme.
IFSEC Insider
IFSEC Insider | Security and Fire News and Resources
Related Topics
Cardiff nights out scheme extended for enhanced public safety
Texas school adopts emergency response system for added student safety
Taking a lead on safety and security in the health service